The company Wacom has produced various kinds of pen tablets for different audiences. While their line of Bamboo tablets is more intended for home users and casual users and the Intuos series is aimed more at professionals, both can be used by both audiences. The tablets are intended for use in 2d art and design work and, as such, don’t work with 3d programs really well. I have an Intuos3 at home, but have used an Intuos4 before and think it a definite upgrade. That’s why I intend to evaluate it with the 10 heuristics described by Jakob Nielson.
Visibility and system status- The Intuos4 and all of its predecessors tell the user what’s going on by obviously showing them where their pen is on the screen compared to their tablet and responding to pen strokes and touches with the same strokes and touches on the screen. There is no lag time between a user’s inputted action on the pad and the output on the screen, unless the computer itself is taking up too much memory or the file being worked on is so large that there would be visible slow-down anyway. Though that wouldn’t be the fault of the tablet.
Match between system and the real world- The tablet is designed to look and feel just like the canvas, paper, or other medium an artist would work with in traditional fields. It is flat and rectangular, and the way in which someone uses the stylus to interact with it is just like if they would take a pencil, pen, paintbrush, etc. and use it those traditional mediums. Although it’s not as direct as other tablets where the screen is the pad and artists feel like they are exactly replicating the feel of drawing or painting, the Intuos4 does an excellent job at making those artists feel immersed when working. It’s also much less expensive than the screen-pad counterpart. The terminology of the different pens and strokes one can make with them also matches those of their real-world equivalents.
User control and freedom- As a tablet, the Intuos4 is an obvious choice over the mouse and much better than competitors in terms of user control and freedom. The undo and redo functions are dependent on the program in which they are used, but whatever program iwith which they work well will do the same for the tablet. Users can make pen and brush strokes with ease and they have as much control as their hands and minds will allow them.
Consistency and Standards- All Wacom tablets behave essentially the same. The Bamboos, Intuos’s, and Cintiqs (screen-pad line) all have the same functions, but only differ in their underlying structures and presentations. The Intuos4′s controls are dependent mostly on the current program, but it can be customized to have consistent commands across many programs. The most basic functions and important controls (like pen strokes, eraser tools, and pen pressures), however, are standardized across all programs.
Error prevention- This one was harder, as I have never really had an error with any of the tablets I have used. I suppose this is a testament to how well they and the Intuos4 are designed. Any errors that come up are usually the fault of the program and not the tablet. There might be people out there that have experienced glitches where functions in the tablet are not behaving properly or something they have customized into the functions of the tablet aren’t registering properly, but they are not widely known and it is often easy to fix those problems.
Recognition rather than Recall- The different options and functions on the Intuos4 tablet are either visible in the easy-to-navigate “Wacom Tablet Properties” menu, found in the Control Panel section on a PC or on the hard drive of a Mac, or within the buttons on the tablet itself. As the user can customize the tablet to fit their needs, the tablet buttons would already be recognizable in the placement of the functions that the user has determined. Therefore, it’s easy to recognize and remember where controls are and how to switch functionalities because the user organized them that way.
Flexibility and efficiency of use- As I mentioned, any user has the flexibility to customize the functions and controls in whatever way is most efficient to them. Although the driver must be downloaded from Wacom’s website first to be able to do this. For novice users, the process of finding the right one and installing it is easy, intuitive, and free. If one doesn’t wish to install the driver or doesn’t know about it, they can still use the Intuos4 in any program; they just won’t have all the opportunities or flexibility available when the driver is installed. The tablet itself has buttons mirrored on each side of the central wheel to accomodate both right-handed and left-handed users.
Aesthetic and minimalist design- the Intuos4 tablet and all it’s accessories have followed Apple’s example and taken this aspect to heart. From the simple screen to the 6-8 customizable buttons and wheel to all the pens and pen tips, Wacom has designed the tablet to have no distracting buttons or features. All the specialized pens have one button at most to accompany the eraser and drawing tip that is standard in all tablet tools.
Help users recognize, diagnose, and recover from errors- As I mentioned above in the error prevention paragraph, I haven’t experienced any errors that came from the tablet or pen themselves. If they do occur to some people, they are usually technical glitches that don’t register in the computer as being an error that necessitates a message. Most people go to other resources for errors anyway.
Help and documentation- Every Intuos4 tablet comes with a small instruction booklet (as does every piece of electronic hardware out there) with the usual warnings and setup procedures. It also includes frequently asked questions and provides useful answers to them. Even when a user can’t find what they need in the small booklet provided, Wacom has a customer care link on the front page of their website in which they dedicate much effort into helping people out with problems. There is also a community section where users and sign up and post problems on forums to get responses from other users who either have the same problem or know how to solve it.
I thoroughly enjoyed putting the Intuos4 to the heuristic test. It has passed with flying colors. While inexperienced users may not fully understand all the bells and whistles enjoyed by experienced users, there is enough on the basic level for them to enjoy. I enjoy my Intuos3 and will likely get a 4 when I need one.
